| 1.What should I do if I could not find the items I want on usbsea.com? |
If you can't find the items you want on our website by using keyword search, view category ect, you can send an inquiry to sales@usbsea.com to Reday staffs who can help you locate the item you are looking for. |
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| 2.What is processing time? |
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The processing time is the time it takes for us to prepare the items for shipment--starting from when you make a payment of the order to when we ship the merchandise out.In addition, there are different processing times for different items depending on product category and volume; usually it is around 2 to 15 working days. |
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| 3.Can I bargain with you ? |
Usually, the price for items is lower than similar marketplaces. However, if you still think the price is not in your acceptable range, you can send a message to us and bargain for a more competitive price by clicking "Bargain" on the order page in "My Usbsea". |
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| 4.How do I make a payment? |
| There many payment methods available on usbsea.com such as PayPal,bank transfers, offline payments (bank transfers and Western Union) ect. You can choose one method that is the most convenient for you. Click HERE for payment details. |
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| 5.How do I know my payment has been received? |
| When the payment has been received by Reday, we will send an automatic message informing you. You can also go to website and login to your "My Usbsea" account, and check the order status. |
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| 6.What is PayPal? |
| PayPal is a safer, simpler way to send and receive money online. It enables you to send payments quickly and securely online using a credit card or bank account. When you select PayPal as the payment method, you will be linked to the PayPal site where you can send your payment. |
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| 7.What are the advantages of paying with PayPal? |
| Payment is traceable. You can trace the status of your payment using PayPal account
Payment does not require you to use your credit card online (you can transfer directly from your bank account). DHgate doesn't see your credit card number (it is safely encrypted through PayPal's server), which limits the risk of unauthorized use.
PayPal offers PayPal Buyer Protection on qualifying items-up to $1,000 in free coverage. Additional limited protection is offered through PayPal's Money Back Guarantee. |
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| 8. What are the offline payments? |
Three offline payment methods are available:
- Bank Transfer
- Western Unioun
- Money Gram
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| 9. What are the advantages of choosing the offline payments? |
| Payment is traceable
No currency exchange trouble
More cost-effective |
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| 10.How do I make a payment with Bank Transfer? |
When you choose to pay via offline Bank Transfer, please follow the steps as below:
- Place an order and choose Bank Transfer as your payment method
- Double check the payment information for your order
- Print or write down the payment information, and make the payment in any of your local banks.
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| 11.How do I make a payment with Western Union? |
When you choose to pay with Western Union, please follow the steps as below:
- Place an order and choose Western Union as your payment method.
- Double check the payment information for your order.
- Print or write down the payment information, and make the payment in any of your local post offices.
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| 12.Who pays the transfer fee for offline payments? |
| For offline payment such as Western Union or bank transfer, the buyer is responsible for fees charged by bank or post office for the remittance operation. |
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| 13.When will I receive my items after I place an order? |
There are two key factors that will decide when you will receive your items.
1) Shipping Method: Delivery time varies by shipping method. For example: DHL, UPS and Fedex takes 3-5 days while EMS takes 7-10 days.
1)Time in transit varies depending on where you're located and where your package is coming from.
2)Item Processing Time: There are different processing times for different items. Average processing time is 2 to 15 working days; however, this varies by according to the item's stock status. |
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| 14.Do you ship the item to my country? |
| Normally, most of the items on our website can be shipped to most countries in the world. However, different shipping methods may have different limitations on the delivery destination. There we suggest you to contact our sales and make sure whether items can be shipped to your country using a specific shipping method. |
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| 15.Why is the shipping cost on some items so high? |
| The delivery cost depends on which shipping method you choose, where your delivery destination is and shipping time. For example, the delivery cost can have ten dollars difference between using UPS as opposed to FedEx. We suggest you to choose one that best meets your demands on price and delivery time. |
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| 16.f custom duties are incurred, who is responsible? |
| It is the buyer's responsibility for any custom duty fees that may be charged upon delivery. How the import duty will be charged depends on each country’s custom policies. |
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| 17.If the items are detained by customs, who is responsible for clearance of the items? |
| If the items are detained by Customs after the shipment has been left China, the buyer is responsible for clearance of the detained items. |
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| 18.If a very large order is delivered from China to my country, will customs seize my order? |
| Yes, it is a possibility. We suggest you to ask the seller in advance to split your orders into several smaller packages, to be shipped out on different days to avoid possible seizure. |
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| 19.What if my parcel is seized by customs? |
| If your items can not be cleared at customs, you need to provide us with the letter authorized by customs stating why they will seize it, and you can apply Compensation. |
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| 20.How do I change the shipping method? |
| Once you have placed an order, then the shipping method cannot be changed anymore unless we accept other shipping methods at the same price. |
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| 21.How can I tell if my items have been shipped or not? |
| When items shipped out, we will send an automatic message informing you. You can also go to website and login to your "My Usbsea" account, and check the order status. |
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| 22.What could cause an invalid tracking code? |
Invalid tracking numbers could be due to:.
1) The shipping company hasn't updated the recent delivery information to their website.
2) The tracking code was not correct.
3) The parcel has been delivered a long time ago. Some shipping companies will remove the tracking code history. |
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| 23. What happens if the tracking number is invalid? |
| The tracking information normally appears after 1-2 days. If you cannot find a tracking number after a long time and the seller has not responded to your email, you can ask customer service to cancel it. |
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| 24.What do I do if I receive items that don not match the product description? |
| If you receive the item that is different from the product description, please contact us as soon as possible. We will solve the problem or arrange a refund according to the evidence you provided. |
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| 25.What are the advantages of VIP Member of usbsea.com? |
- You can access to products database of usbsea.com, to check all products latest price at any time.
- If you order online from our website, you can get order points,which is valid forever and can be used to exchange exquisite gifts from us.
- When you order online, our sales staff will serve for you and help to settle all difficulties you meet.
- After you order online, you can check the status of your order via our website system easily.
- Registered members on our website always enjoy more and better free service than non-registered members.
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