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Home > Help > Trouble with Sign In?

If you have trouble in signing in usbsea.com, please check:

Are you having difficulty accessing your account because of a problem with your password?
- Set your Caps Lock key correctly. Passwords are case sensitive (meaning that "PASSWORD," "PaSsWoRd," and "password" are not equivalent), so be sure to keep this in mind when input your password.
- Your password and Member ID cannot contain any spaces.
- Your password must contain at least six (6) characters. For increased security, we recommend creating a password containing both numbers and letters.
- Forgot your password? Please
click here to retrieve it.


Are you sure your system date is correct?
Change the system date on your computer.
- If you are running Windows 95/98 or Windows NT 4.0 or higher, double-click the system time in the lower right corner of your Windows taskbar.
- Verify the correct date, month, and year are displayed in the Date & Time tab. If necessary, change the date and time, and then click OK.
Note: If you are running another operating system, consult your system documentation for instructions on changing the system date.

Are you using a browser that doesn't support cookies, or do you have cookies disabled?
Your browser must support cookies, and the option must be enabled to sign in.
To enable cookies
Internet Explorer 6.x
1.  Click Tools, and then click Internet Options.
2.  Click the Privacy tab.
3.  Select "Default" setting or move the slider to Medium or lower settings.
Internet Explorer 5.x
1.  Click Tools, and then click Internet Options.
2.  Click the Security tab.
3.  Click the Internet zone.
4.  Select a security level other than High or Click Custom Level, scroll to the Cookies section, and then click Enable for both cookie options.
Internet Explorer 4.x
1.  Click View, and then click Internet Options.
2.  Click the Advanced tab.
3.  Scroll to the Security section.
4.  Under Cookies, click Always accept cookies.
Other browsers
1.  To see if your browser supports cookies, and for detailed instructions about how to enable this feature, see the online Help for your browser.
2.  If you see a message to notify you that a Web site is trying to send you a cookie when you try to sign in, you should choose to continue or you will not be able to sign in.
3.  If your browser does not support cookies, you can upgrade to a newer browser, such as Internet Explorer 6

If you are behind a proxy (for example, if you are accessing the Internet from a computer that is part of a corporate network), speak with your local system administrator to see if a solution can be reached using your network. Note that not all firewalls or proxies cause errors.

Need more help?
If after trying the above suggestions you still have problems on signing in usbsea.com, Please
click here to contact us.

 

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