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Shipping & Warrenty

Shipping

We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.Shipping cost depends on different countries,usually we ship it via DHL,UPS,Fedex,Registered Air Parcel,By Air,By Sea ect,if you have agents in China,we also can send parcels to there,usually we use SF express for domestic parcels.

On the webshop,if the product show"Freeshipping",means we will ship the parcel Via China Post Air Mail,Hongkong Post Air Mail or Singapore Post ect,estimated delivery time is 15-60days.

When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.


Returns Policy


At Usbsea.com, we offer a 100 % customer satisfaction guarantee. Our customers can apply for a return that is easier than ever.

If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.

Here are the rules to follow for your return:

*You must request a return for refund within 30 days after you receive the item. No refunds are issued after 30 days

*Each return MUST have an RMA number, "a Return Merchandise Authorization" number. Please write down your RMA number on the outside of the box that contains the merchandise you want to return.

*One RMA number can only be issued for one invoice. If you have different items from different invoices, then you need to request a different RMA number for each return.

*When returning the product, we strongly recommend the use of a carrier that can track packages. You are also responsible for insuring the returned item. Usbsea.com will not be responsible for any shipping loss.

*The customer must inform Usbsea.com of any order discrepancy within 7 days of the delivery date. Physical damage to the returned product will void the product's warranty and the RMA policy.

*All return(s) must have the original packaging and accessories.

*The shipping fee is non-refundable. The buyer is always responsible for paying the shipping costs when returning a product, as well as insurance. Usbsea.com will not reimburse any customer for the shipping cost of a returned product.

*Please allow 2-7 business days to process your return.

*Usbsea.com reserves the right to refuse service that would void the return policy.

Please note that not all items are covered by our return policy.

We suggest you read the complete return policy before you make your purchase.


Return Policy for Refunds

You may return most items sold by Usbsea.com within 30 days from you receive the item for a full refund. Please include a copy of your invoice. If you don't have the invoice, then please include a note with your order number or RMA number. Please note that all items returned for a refund must be returned in "as new" condition in the original packaging and include all accessories, blank warranty cards, UPC codes (attached), and user manuals. A 20% restocking fee may be applied to all returns for a refund if the reason for the return is due to customer error.

We cannot accept returns of certain items for a refund, including:

*Any item that is returned after the 30 day grace period.

*Any DV tape, software, DVD movie, video game, or cassette tape that has been opened (taken out of its plastic wrap).

*Any item that is not in its original condition, is physically damaged, or is missing parts.

Return Policy for repair

At Usbsea.com, we offer a 12 months warranty for product repair. If there is any item with quality problem within warranty time, you should return it to us for repair. Sometimes the repair maybe brings some fee for changing new parts, such as screen(because of careless damage). We will charge the fee from customers.

Warranty Information

Please note that we offer a 30 day money back warranty. In addition, all products are sold with the original manufacturer's warranty. Please note that warranty periods and services vary from manufacturer and product.

Return Shipping Cost

In order to keep our prices low and competitive we are unable to issue a refund for any return postage. You will be responsible for the cost of returning a product to Usbsea.com.

Restocking Fee

A 20% restocking fee will be applied to all returns for a refund if the reason for the return is due to customer error.

Our Address for Return

Address: NO.2003,West Block,HangYuan Mansion,
            
Zhenhua Road,Futian District,  Shenzhen,Guangdong,China

Post code: 518031

Receiver: Shenzhen Reday Electronics Limited

Telephone: +86-755-83002570


Return Procedure

You must obtain a Return Merchandise Authorization (RMA) number within the guaranteed return period for the products. All RMA requests must be submitted to service@usbsea.com. Usbsea.com will not accept returns without prior authorization or an RMA number. RMA numbers are valid for 15 days. All RMA numbers should be displayed on the outside of the box you are returning to Usbsea.com.

Customers are responsible for shipping any returned products to Usbsea.com. Customers agree to pay all shipping charges and accept all risk of loss for the product being returned. The customer agrees that all returned products will be 100% complete, in re-saleable condition and will include the original packaging material, manuals and other accessories provided by the manufacturer. Usbsea.com will reject the entire return or may choose to impose additional charges against the customer for replacement of any missing parts or components. The same policy applies if the product has scratches, dents or excessive wear. Please allow 2 to 7 business days to process your returns.

All Promotional Products (e.g.mobile phone for old models, refurbished items ect) purchased from Usbsea.com will not be accepted for returns.

For further assistance please email service@usbsea.com


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